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COVID-19 concerns indefinitely shut down city hall in Mason City

MASON CITY – Due to the concern for the safety of city employees and the community, the Mason City City Hall building will be closed to the public, suspending face-to-face and in-person payment transactions. Specifically, public access to City Hall will close at the end of the business day, Friday, December 4 and will remain closed until further notice.

City staff in these buildings will continue to work and provide services to the public electronically, by phone, by mail, and when necessary, by appointment. Appointments need to be made in advance.

Utility Billing payment options during this period include:

• ACH (Automated Clearing House) and e-check automatic bill payments will continue as regularly scheduled.
• Payments can be made online at www.masoncity.net, click the ‘Utility Payments’ icon on the left side
• Checks can be mailed to: Utility Billing, City Hall, 10 First Street NW, Mason City, IA 50401.
• Payments can be dropped at the drive through drop box located just west of City Hall or in the slot in the City Hall building just east of the main doors.

Single use sanitation stickers will not be available to purchase at City Hall and instead will be available at area stores for purchase.

Mason City Transit services will be free of charge until further notice. A face mask is required to ride the transit system. Bus passes will not be available for purchase at City Hall until further notice.

For information and questions related to City services and programs, please contact the appropriate City department or submit a request through the City’s Citizen Request Center at www.masoncity.net.

The city said they will continue to monitor the situation and make decisions that support public health and reduce spread of COVID-19. The public will be updated as needed.

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