On November 9th, 2021, St. Gabriel Communications, 88.5 mhz, Adel, IA, filed an application with the Federal Communications Commission for authority to construct a new noncommercial educational FM broadcast station to operate on 89.9 mhz, at Mason City, IA. Members of the public wishing to view this application or obtain information about how to file comments and petitions on the application can visit https://enterpriseefiling.fcc.gov/dataentry/views/public/nceDraftCopy?displayType=html&appKey=25076f917ce2e04b017d002e8c140a22&id=25076f917ce2e04b017d002e8c140a22&goBack=N#sect-chanFacility

On November 9th, 2021, St. Gabriel Communications, 88.5 FM, Adel, IA, filed an application with the Federal Communications Commission for authority to construct a new noncommercial educational FM broadcast station to operate on 89.9 FM, at Spencer, IA. Members of the public wishing to view this application or obtain information about how to file comments and petitions on the application can visit https://enterpriseefiling.fcc.gov/dataentry/views/public/nceDraftCopy?displayType=html&appKey=25076f917ce2e04b017ce708493e0cfb&id=25076f917ce2e04b017ce708493e0cfb&goBack=N
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House OKs Customer Service Improvement Act



This news story was published on September 13, 2012.
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By Richard Simon, Los Angeles Times –

WASHINGTON—As hard as it may be to imagine, Washington cares about customer service.

So says the House of Representatives, which approved the Government Customer Service Improvement Act on Tuesday.

No one suggested a federal version of South Carolina Gov. Nikki Haley’s directive for state workers to cheerfully answer the phone, “It’s a great day in South Carolina.”

Instead, the bill, passed on a voice vote this week, would require the U.S. Office of Management and Budget to establish customer service performance standards for federal agencies and require departments to name customer relations representatives. A similar bill, supported by a lawmakers from both parties, is awaiting a Senate vote.

“When taxpayers interact with a government agency, they deserve the same timely, reliable assistance they would expect from a private sector business,” said Rep. Henry Cuellar, D-Texas, the bill’s chief sponsor. Just 31 percent of people surveyed last year were very satisfied with federal customer service, he noted.

Deficit-minded lawmakers removed from the bill a provision that would have allowed cash incentives to workers who excel at customer service. But Rep. Joe Walsh, R-Ill., said that employees will be held accountable for achieving results.

President Barack Obama last year issued an executive order directing federal agencies to come up with plans to improve customer service.

Julie Tagen, legislative director at the National Active and Retired Federal Employees Association, said: “Federal agencies value customer service and already have the power to hold employees accountable for quality customer service standards.”

Citing looming budget cuts, she added that “Congress should be using this time to deal with the bigger issues facing our nation…. What will happen to customer service if Social Security employees and VA nurses are forced to keep up their already large workload with even fewer means?”

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