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Hospice company accused of ripping off Medicare

This news story was published on January 6, 2012.
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By Jordan Rau, Kaiser Health News

WASHINGTON — A national hospice company improperly cycled patients through nursing homes and hospices with a goal of making as much profit as possible from Medicare, according to a whistle-blower lawsuit announced this week.

Federal attorneys also sued the company, AseraCare, alleging that it milked Medicare’s hospice benefit by pressuring its employees to admit people into hospices who weren’t dying and that it resisted discharging them despite evidence that they weren’t deteriorating. One hospice patient who should have been immobile from end-stage heart disease was healthy enough to go to his granddaughter’s graduation and on a berry-picking excursion with a friend, the government charges.

For years, some critics of Medicare’s hospice benefit have said that the way the government pays providers gives them incentives to abuse the system. The suits against AseraCare, a Fort Smith, Ark.-based company that operates in 19 states, follow several other suits against big hospice companies, but they go further in alleging that the company coordinated its use of nursing care and hospice care to maximize Medicare reimbursements.

The company is owned by Golden Living, a national company that also provides skilled nursing and other services. The whistle-blowers contend that AseraCare first recruited patients who were eligible for skilled nursing care for 20 days, for which Medicare pays the entire bill. After 20 days, when Medicare requires patients to pick up part of the tab, AseraCare had the nursing homes send the patients to hospices, according to the lawsuit.

AseraCare would collect flat payments from Medicare for each day the patients were enrolled in hospices.

“Typically, a patient admitted into defendant’s web of operations will be referred and re-referred until that patient has received — and Medicare has been billed for — the maximum number of days of skilled nursing care, including rehabilitative therapy … home health care and hospice care,” says the lawsuit brought by Dawn Richardson, an AseraCare nurse manager, and Marsha Brown, who ran several AseraCare offices in Alabama.

In statements, AseraCare disputes the allegations and says it adhered to all Medicare rules for admitting hospice patients.

“Consistent with hospice providers nationwide, AseraCare Hospice has evolved in recent years to treat more terminally ill patients with unpredictable disease progressions,” AseraCare’s president, Dr. David Friend, says in the statement. “It is simply not possible to precisely predict how patients will respond to challenging illnesses such as end-stage heart, lung and kidney disease, AIDS and Alzheimer’s.”

AseraCare said it would vigorously defend itself against the whistle-blower allegations. Under the False Claims Act, whistle-blowers are entitled to portions of any money the government recovers when it joins their lawsuits.

The cases were filed in the U.S. District Court for the Northern District of Alabama. The government is joining the whistle-blowers’ complaint, though its complaint didn’t include the nursing home allegations.

It’s not known whether that’s because prosecutors thought that part of the lawsuit wasn’t as strong as the hospice portion or because they wanted to tailor a narrower case. However, auditors at the Department of Health and Human Services have been probing the business relationships of hospices and nursing homes.

“Congress intended that the hospice care benefit be used during the last several months of an individual’s life,” Daniel Levinson, the HHS inspector general, said in a statement announcing the lawsuit against AseraCare. “We will continue to recover misspent Medicare funds from companies that abuse the hospice benefit.”

The government complaint accuses AseraCare of intensely pressuring employees to enroll as many hospice patients as possible, setting high targets. A regional sales director was placed on a correction action plan in 2007 in part because his region had failed to admit at least 33 people each week for hospice care. In June 2006, the company offered a massage chair as a prize to the employee who “wins the game” by meeting its admission goal and being the first to admit a patient in July, according to the complaint.

An outside auditor whom AseraCare hired in 2007, who isn’t named in the complaint, suggested in a report that the company’s personnel policies were affecting clinical decisions, according to the federal complaint. He said that since the company laid off employees when the number of hospice patients dwindled, workers were “resistant to patient discharge” even if the patients no longer were eligible for Medicare hospice benefits. Under Medicare rules, hospices are supposed to discharge patients if their prognoses no longer indicate that they’re expected to die within six months.

The government’s complaint outlined several cases in which AseraCare allegedly kept elderly people despite evidence that they weren’t dying. The patient admitted for end-stage heart disease, which usually renders people unable to walk, was able to go to the graduation and field trip even as he was kept on hospice for more than a year. When he was finally discharged, it was because he needed treatment for other medical conditions, the government alleges.

Medicare has tried to discourage hospices from enrolling long-stay patients by placing a cap on how much they can collect on average for patients. Hospices that exceed the cap have to repay the money. The whistle-blowers contend that AseraCare avoided exceeding the cap — $22,386 in 2008 — by also recruiting “last breath” referrals, or patients expected to die within a few days, so that the average would stay low.

In its quest for new patients, AseraCare sent employees to patrol hospitals, ride along with the charity Meals on Wheels and go door-to-door in housing run by the Department of Housing and Urban Development, according to the lawsuit brought by the whistle-blowers, who are represented by Birmingham lawyer Jim Barger.

In a suit settled in 2009, Barger won the largest settlement in a hospice care case against SouthernCare, and he’s representing whistle-blowers who are suing Vitas Healthcare.

The whistle-blowers contend that large numbers of AseraCare hospice patients are discharged: 48 percent of those cared for by the Monroeville, Ala., branch and 79 percent of those enrolled in the Mobile, Ala., branch.

“It is hardly plausible that such a high percentage of defendants’ hospice enrollees would be discharged alive unless such patients were non-terminal and fraudulently enrolled from the outset,” the lawsuit charges.

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